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CustomServe, powering your client feedback with AI

Spot opportunities, mitigate risk, be informed

 

Deliver more client insights with CustomServe

CustomServe, the award-winning client insight system, is crafted to empower your firm in assessing client relationships, identifying mutual growth opportunities, mitigating risks, and making strategic decisions. It accommodates diverse interviewing techniques, including phone, web, and face-to-face interactions, and delivers comprehensive analytics and dashboards to refine service delivery and elevate performance. Embrace CustomServe to elevate your enterprise by adeptly managing client feedback and extracting pivotal insights.

Collect

Multiple Interview Techniques

CustomServe facilitates many different interview methods (phone, web, in-person) and the use of skilled interviewers in different locations to assist in high-quality interviews.

 

Manage

image showing management

Feedback and insight programmes can run for many years so need careful process management to track whom should be interviewed, and when.

 

Analyse

CustomServe Analytics

CustomServe AI powered Transcripts, Analytics and Dashboards provide information you need. Security features protect privacy whilst providing appropriate content to support project teams, management and decision makers.

 

Enriched with AI

Process Wheel

Use the power of AI to enhance your insight; use in account planning activities, key account management activities, and service team delivery.

 

 

Harness the power of client insights and AI with CustomServe

CustomServe is your tool for capturing, consolidating, and analysing client feedback. It places a wealth of information, knowledge, and content at your disposal, empowering you to make data-driven business decisions. By saving you time and aiding in the construction of a resilient and sustainable business model, CustomServe is your partner in leveraging the transformative potential of client insights and artificial intelligence.

 

Three professional options

Perfect for one team

Starter Solution
Success

Perfect for scaling up

Team Solution
Success

Perfect for enterprises

Corporate Solution
Success
 

It’s everything your organisation needs to manage client feedback

Take your business to the next level managing client feedback. Analyse content and gain amazing insights with analytics and reports. Collaborate freely and securely across desktop and mobile and work better, together.

Great Support

An amazing team, including project architects, data specialists, research professionals & executive interviewing staff

Cutting-edge technology

A collection of superb software

Seamless collaborations

Enable your teams to excel, with back office support from Acuigen professionals

Easy licence management

Easy and flexible licence deployment

Pre-sale support

Please call for an online demo and collaborative discussion

“The use of CustomServe has been helping us to simplify the management of client feedback from around the world, and articulate very important client opinion with clarity”

“CustomServe has played a big part in the success of our programme.

It is a powerful tool for analysing large volumes of data and has been instrumental in identifying key themes emerging from the feedback.

It has allowed us to easily share the detailed results of the feedback across the firm, with regular reporting provided at partner, service line and jurisdictional level”

“Acuigen’s methodology gave us a way of obtaining instant client feedback using quality services at a reasonable cost.

The interviews were highly experienced, with a very professional approach”

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