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CustomServe: Powering confident decisions through client feedback

Spot opportunities. Tackle risks. Drive growth with intelligent, real-time insight - wherever your clients are.

 

Deliver deeper insights with CustomServe

CustomServe, our award-winning client insight platform, empowers your firm to assess client relationships, uncover shared growth opportunities, manage risk, and make smarter strategic decisions.

Flexible and scalable, it supports multiple feedback methods - phone, web, and in-person - and delivers powerful analytics and dashboards to enhance service delivery and performance.

Turn insight into impact with CustomServe.

Collect

Multiple Interview Techniques

CustomServe supports a range of interview methods - phone, web, and in-person - using skilled interviewers across locations to ensure high-quality feedback.

 

Manage

image showing management

Long-term feedback programmes require careful coordination. CustomServe helps manage interview schedules, track participation, and maintain consistency over time.

 

Analyse

CustomServe Analytics

CustomServe’s AI-driven transcripts, analytics, and dashboards deliver the insights you need - securely and efficiently - supporting teams, managers, and decision-makers.

 

Enriched with AI

Process Wheel

Leverage AI to support account planning, key client strategies, and service delivery - turning feedback into actionable intelligence.

 

 

Harness the power of client insights and AI with CustomServe

CustomServe is your tool for capturing, consolidating, and analysing client feedback. It places a wealth of information, knowledge, and content at your disposal, empowering you to make data-driven business decisions. By saving you time and aiding in the construction of a resilient and sustainable business model, CustomServe is your partner in leveraging the transformative potential of client insights and artificial intelligence.

 

Three professional options

Perfect for one team

Starter Solution
Success

Perfect for scaling up

Team Solution
Success

Perfect for enterprises

Corporate Solution
Success
 

It’s everything your organisation needs to manage client feedback

Take your business to the next level managing client feedback. Analyse content and gain amazing insights with analytics and reports. Collaborate freely and securely across desktop and mobile and work better, together.

Great Support

An amazing team, including project architects, data specialists, research professionals & executive interviewing staff

Cutting-edge technology

A collection of superb software

Seamless collaborations

Enable your teams to excel, with back office support from Acuigen professionals

Easy licence management

Easy and flexible licence deployment

Pre-sale support

Please call for an online demo and collaborative discussion

“The use of CustomServe has been helping us to simplify the management of client feedback from around the world, and articulate very important client opinion with clarity”

“CustomServe has played a big part in the success of our programme.

It is a powerful tool for analysing large volumes of data and has been instrumental in identifying key themes emerging from the feedback.

It has allowed us to easily share the detailed results of the feedback across the firm, with regular reporting provided at partner, service line and jurisdictional level”

“Acuigen’s methodology gave us a way of obtaining instant client feedback using quality services at a reasonable cost.

The interviews were highly experienced, with a very professional approach”

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