Scaling up a client feedback project

3 November 2020
Author: Anonym
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Our client, a large, national law firm operates across the UK and is a member of an international law firm alliance facilitating legal services to clients internationally. This case study describes how we supported the firm to carry out multiple client listening conversations to allow a significant ramping up of client feedback within the firm.

5 Minute Read

23 October 2020
Author: Anonym
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Embedding client listening as part of the firm's culture

Our client, a top 10 global law firm by revenue, supports clients from offices in over 40 countries. This case study describes how Acuigen have supported the firm whilst introducing a leading client insight programme.

5 Minute Read

23 October 2020
Author: Anonym
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This case study describes how Acuigen supported our client to embed client insight and feedback into their culture, enabling the firm to align the needs of their clients to future business priorities.

5 Minute Read

18 March 2016
Author: Anonym
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Our client, a national law firm providing expert advice to European HQs for multinationals, UK PLCs as well as large privately-funded organisations, used Acuigen to create a client feedback system which helped the firm centralise its focus around their clients and add value to their services.

5 Minute Read

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