AcuigenSalesSite - Blogs

A new way to track themes in our insight conversations?

20 February 2023
Author: Anonym
Number of views: 0
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This post looks at how firms can benefit from a centralised system to structure their client listening programme to help them understand their clients more effectively.

5 Minute Read

23 May 2022
Author: Anonym
Number of views: 4
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In this blog post, we describe the link between repurchase loyalty, satisfaction, and value, noting that it is often easier for clients to state their satisfaction with something tangible.

5 Minute Read

11 January 2022
Author: Anonym
Number of views: 0
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Is your client listening ready to support your next business plan?

As your firm compiles its latest business plan, we look at how client listening and feedback can provide the insights to align BD and Marketing activities, support the current and future needs of your clients, and align with your firm’s business objectives for the next business year.

5 Minute Read

13 December 2021
Author: Anonym
Number of views: 0
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Ensuring the success of your client feedback programme

In this blog article, we describe 10 tips to deliver a successful client feedback programme that can help to keep you one step ahead of your clients evolving needs and expectations.

5 Minute Read

4 November 2020
Author: Anonym
Number of views: 0
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Using client feedback to nurture prospects through the sales funnel

Nurturing your prospects in a sales funnel doesn’t need to be based only on marketplace assumptions. It can work in the same way as you engage with your clients. By utilising the insight from your client feedback, you can identify the themes, opinions and issues that your clients face.

7 Minute Read

2 June 2020
Author: Anonym
Number of views: 0
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Chris Lang, Client Services Director from Acuigen hosted a webinar recently discussing the pros and cons of the Net Promoter Score and ways to measure client loyalty in professional service firms. This blog summarises the discussion.

4 Minute Read

9 April 2020
Author: Anonym
Number of views: 0
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What’s the difference between Coding and Tagging?

Gathering client feedback can feel overwhelming and confusing if you don't have the right system to support your efforts. Find out how you could be provided clear actionable insights in our latest blog post.

4 Minute Read

30 August 2019
Author: Anonym
Number of views: 69
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The art of managing the service recovery conversation

We all want our clients to be happy with the service they receive all of the time. However, occasionally we will encounter dissatisfied, frustrated or angry clients. In our experience, it is the way that you respond to a service failure that defines the ultimate outcome, not the issue itself.

4 Minute Read

Blog

A new way to track themes in our insight conversations?

Measuring client loyalty in professional services firms

Is your client listening ready to support your next business plan?

Ensuring the success of your client feedback programme

Using client feedback to nurture prospects through the sales funnel

Using the Net Promoter Score to measure loyalty in professional service firms

What’s the difference between Coding and Tagging?

The art of managing the service recovery conversation

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