Take a new approach to key account management with partner led interviews. The way feedback is gathered is changing, giving more options to firms who want to keep the interview process in-house.
 3 Minute Read
|
We’re regularly asked “What’s the best way to interview clients”. By exploring the merits of each method of feedback, and the value client feedback can provide to your firm, we aim to answer that question in this blog.
5 Minute Read
|
In his article, Jim Stapleton talks about how the typical traits of lawyers can inhibit them from engaging in effective client feedback – here we synthesize Jim’s key learning points.
5 Minute Read
|
In response to macro economic events - how should firms prioritise the use of client feedback and the utilisation of resources? In this article, based upon conversations with clients of Acuigen and staff at Acuigen who served them during the 2008 recession, we discuss some of the learnings.
7 Minute Read
|
Chris Lang, Client Services Director from Acuigen hosted a webinar recently discussing the pros and cons of the Net Promoter Score and ways to measure client loyalty in professional service firms. This blog summarises the discussion.
4 Minute Read
|
Gathering client feedback can feel overwhelming and confusing if you don't have the right system to support your efforts. Find out how you could be provided clear actionable insights in our latest blog post.
4 Minute Read
|
Client insight interviews are normally full of deep commercial insight but how do you keep this sensitive information secure?
5 Minute Read
|
In this blog we consider the web survey and when it is appropriate to use.
3 Minute Read
|
In this updated blog article, we consider the advantages of undertaking telephone interviews. Looking at the response rate, the ability to gain a deep insight into a client’s opinions and the personalisation that can be achieved through executive telephone interviews.
5 Minute Read
|
Professional interviewers are important people at Acuigen – they work on the front line, carrying out commercially focussed client interviews. In this article, I chatted with Liz Lawrence, who has been working at Acuigen for nearly 10 years. Liz initially joined the company as an interviewer but now works as an executive interviewer.
5 Minute Read
|