AcuigenSalesSite - BlogArticles

Measuring client loyalty in professional services firms

23 May 2022
Author: Anonym
Number of views: 4
0 Comments

In this blog post, we describe the link between repurchase loyalty, satisfaction, and value, noting that it is often easier for clients to state their satisfaction with something tangible.

5 Minute Read

11 January 2022
Author: Anonym
Number of views: 0
0 Comments

Is your client listening ready to support your next business plan?

As your firm compiles its latest business plan, we look at how client listening and feedback can provide the insights to align BD and Marketing activities, support the current and future needs of your clients, and align with your firm’s business objectives for the next business year.

5 Minute Read

16 November 2020
Author: Anonym
Number of views: 0
0 Comments

How do you build the business case for client feedback?

When looking to initiate or scale up a client feedback programme, building the business case and gaining support for the programme is a crucial stage to undertake. This article aims to illustrate how and why you should build a business case for carrying out a client feedback programme.

7 Minute Read

4 November 2020
Author: Anonym
Number of views: 0
0 Comments

Using client feedback to nurture prospects through the sales funnel

Nurturing your prospects in a sales funnel doesn’t need to be based only on marketplace assumptions. It can work in the same way as you engage with your clients. By utilising the insight from your client feedback, you can identify the themes, opinions and issues that your clients face.

7 Minute Read

21 September 2020
Author: Anonym
Number of views: 0
0 Comments

How to use client feedback to respond to macro economic events

In response to macro economic events - how should firms prioritise the use of client feedback and the utilisation of resources? In this article, based upon conversations with clients of Acuigen and staff at Acuigen who served them during the 2008 recession, we discuss some of the learnings.

7 Minute Read

9 April 2020
Author: Anonym
Number of views: 0
0 Comments

What’s the difference between Coding and Tagging?

Gathering client feedback can feel overwhelming and confusing if you don't have the right system to support your efforts. Find out how you could be provided clear actionable insights in our latest blog post.

4 Minute Read

9 April 2020
Author: Anonym
Number of views: 0
0 Comments

In this blog we consider the web survey and when it is appropriate to use.

3 Minute Read

30 August 2019
Author: Anonym
Number of views: 142
0 Comments

9 essential tips for implementing a successful client feedback programme

A firm wide feedback programme can take a significant time investment to achieve, but there are a number of ways you can increase the success of the programme. The following top tips discuss how to implement a successful client feedback programme.

5 Minute Read

RSS

Blog

Measuring client loyalty in professional services firms

Is your client listening ready to support your next business plan?

How do you build the business case for client feedback?

Using client feedback to nurture prospects through the sales funnel

How to use client feedback to respond to macro economic events

What’s the difference between Coding and Tagging?

When is a web survey appropriate?

9 essential tips for implementing a successful client feedback programme

More information

Latest Thinking

Keep up to date with the latest thinking and advice about client feedback.

Sign up for our blogs.

Our Services

See if our services could help your firm with your client feedback

Why Acuigen

Services

Resources

Pricing

About Us