AcuigenSalesSite - BlogArticles - Collecting Feedback

A new way to track themes in our insight conversations?

20 February 2023
Author: Anonym
Number of views: 0
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This post looks at how firms can benefit from a centralised system to structure their client listening programme to help them understand their clients more effectively.

5 Minute Read

25 November 2021
Author: Anonym
Number of views: 24
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Take a new approach to key account management with partner led interviews. The way feedback is gathered is changing, giving more options to firms who want to keep the interview process in-house.

3 Minute Read

25 November 2021
Author: Anonym
Number of views: 215
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What's the best way to interview clients to get actionable client feedback?

We’re regularly asked “What’s the best way to interview clients”. By exploring the merits of each method of feedback, and the value client feedback can provide to your firm, we aim to answer that question in this blog.

5 Minute Read

4 November 2020
Author: Anonym
Number of views: 0
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Using client feedback to nurture prospects through the sales funnel

Nurturing your prospects in a sales funnel doesn’t need to be based only on marketplace assumptions. It can work in the same way as you engage with your clients. By utilising the insight from your client feedback, you can identify the themes, opinions and issues that your clients face.

7 Minute Read

15 October 2020
Author: Anonym
Number of views: 0
0 Comments

Addressing personality traits of lawyers during client interviews

In his article, Jim Stapleton talks about how the typical traits of lawyers can inhibit them from engaging in effective client feedback – here we synthesize Jim’s key learning points.

5 Minute Read

21 September 2020
Author: Anonym
Number of views: 0
0 Comments

How to use client feedback to respond to macro economic events

In response to macro economic events - how should firms prioritise the use of client feedback and the utilisation of resources? In this article, based upon conversations with clients of Acuigen and staff at Acuigen who served them during the 2008 recession, we discuss some of the learnings.

7 Minute Read

9 April 2020
Author: Anonym
Number of views: 0
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How do I handle sensitive information in a client feedback interview?

Client insight interviews are normally full of deep commercial insight but how do you keep this sensitive information secure?

5 Minute Read

9 April 2020
Author: Anonym
Number of views: 0
0 Comments

In this blog we consider the web survey and when it is appropriate to use.

3 Minute Read

9 April 2020
Author: Anonym
Number of views: 0
0 Comments

Telephone interviewing – gaining valuable insight whilst maintaining a personal touch

In this updated blog article, we consider the advantages of undertaking telephone interviews. Looking at the response rate, the ability to gain a deep insight into a client’s opinions and the personalisation that can be achieved through executive telephone interviews.

5 Minute Read

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Blog

A new way to track themes in our insight conversations?

Supporting partner-led interviews

What's the best way to interview clients to get actionable client feedback?

Using client feedback to nurture prospects through the sales funnel

Addressing personality traits of lawyers during client interviews

How to use client feedback to respond to macro economic events

How do I handle sensitive information in a client feedback interview?

When is a web survey appropriate?

Telephone interviewing – gaining valuable insight whilst maintaining a personal touch

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